dbe33 Privacy Policy — How We Handle Your Personal Data

Introduction

dbe33 ("dbe33", "we", "us", "our") is committed to protecting the personal information of all users who access or use the dbe33 online betting and casino platform at https://dbe33.app (the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal data when you use our Platform, and explains the rights you have in relation to that data.

By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the Platform. dbe33 reserves the right to update this Policy at any time; material changes will be communicated by updating the "Last updated" date at the top of this page.

1. Information We Collect

dbe33 collects personal information that is necessary to provide you with a secure, functional, and compliant betting and gaming service. The categories of information we collect are described below.

2. How We Use Your Information

dbe33 uses the personal data we collect for the following purposes. We process your data only where we have a lawful basis for doing so, as described in Section 3 of this Policy.

• Account creation, authentication, and management, including verifying your identity to comply with our Know Your Customer (KYC) obligations and our 21+ age requirement.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and maintaining accurate financial records of all transactions conducted on the Platform.
• Detecting and preventing fraudulent activity, money laundering, multi-accounting, bonus abuse, and other forms of prohibited conduct as described in our Terms and Conditions.
• Providing customer support and responding to your queries, complaints, and responsible gaming requests, including processing self-exclusion requests.
• Sending account-related communications, including transaction confirmations, security alerts, and notifications about changes to our Terms or this Policy.
• Analysing aggregated, anonymised usage data to improve the Platform's performance, identify technical issues, and develop new features and content relevant to our Bangladesh player base.

3. Legal Basis for Processing Your Data

dbe33 processes your personal data only where we have a legitimate and lawful basis for doing so. Our processing activities are based on one or more of the following grounds.

• Contractual necessity: processing your registration data, financial data, and betting activity is necessary to perform the contract between you and dbe33 — i.e., to provide you with the Platform services you have requested.
• Legal obligation: processing that is necessary for dbe33 to comply with applicable laws, including anti-money laundering obligations, fraud prevention requirements, and age verification obligations.
• Legitimate interests: processing undertaken to protect the Platform from fraud and abuse, to maintain platform security, to improve our services through analytics, and to communicate with you about your account — where these interests are not overridden by your rights.
• Consent: where you have given us explicit consent to process your data for a specific purpose, such as receiving promotional communications about dbe33 bonuses and campaigns. You may withdraw your consent at any time by contacting support.

4. Sharing Your Information

dbe33 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with third parties only in the following limited circumstances.

• Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay): we share the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data security standards.
• Game and technology providers: third-party game studios and platform technology partners whose software runs on dbe33 may receive anonymised session and betting data for fair play auditing, RTP verification, and technical support purposes.
• Fraud prevention and security services: we may share account and transaction data with specialist fraud detection and identity verification service providers to protect the Platform and its users from fraudulent activity.
• Legal and regulatory authorities: where required by applicable law, court order, or regulatory requirement, dbe33 will disclose personal data to the relevant authorities. dbe33 will notify you of such disclosure where permitted by law to do so.

5. Payment Data and Mobile Wallet Security

All financial transactions on dbe33 are denominated in Bangladeshi Taka (BDT) and processed through mobile wallet services including bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, you authorise the transfer through your mobile wallet app directly. dbe33 does not gain access to your mobile wallet account credentials, PIN, or password at any point during this process.

The transaction data we retain — reference numbers, amounts, wallet type, and timestamps — is stored in access-controlled systems and is used solely for account balance management, dispute resolution, fraud prevention, and regulatory compliance. This data is never sold or shared with third parties for marketing purposes.

6. Data Retention

dbe33 retains your personal data only for as long as is necessary for the purposes described in this Policy, or for as long as required by applicable law. Account data is retained for the duration of your account's active status and for a period thereafter as required for legal, regulatory, and fraud prevention purposes.

Financial transaction records are retained for a minimum period as required under applicable financial regulation. Where you request account closure, we will delete or anonymise your personal data within a reasonable period, subject to any retention obligations imposed by law or where data must be retained in connection with an ongoing investigation or legal proceedings.

7. How We Protect Your Data

dbe33 takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, loss, disclosure, or misuse. The key security measures in place are described below.

8. Your Data Rights

You have a number of rights in relation to the personal data that dbe33 holds about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

Please note that some of these rights are subject to conditions and limitations under applicable law. For example, we may be required to retain certain data for regulatory or legal reasons even where you request its deletion. We will always explain our position clearly when responding to a data rights request.

9. Cookies and Tracking Technologies

dbe33 uses cookies and similar technologies (including session tokens and local storage) to operate core Platform functionality such as keeping you logged in, remembering your language and session preferences, and protecting your account against cross-site request forgery. These essential cookies are required for the Platform to function and cannot be disabled without affecting your ability to use the service.

We also use analytics cookies to collect anonymised data about how users interact with the Platform — such as which pages are visited most frequently and how long sessions last. This data helps us improve the Platform experience for our Bangladesh player community. You can control non-essential cookies through your browser settings; however, disabling cookies may affect some Platform features. By continuing to use the Platform, you consent to our use of cookies as described in this Policy.

10. Children's Privacy and Age Restriction

If you believe that a minor has registered an account on dbe33, please notify us immediately at [email protected]. We take age restriction compliance seriously and will act promptly on any credible report.

11. Changes to This Privacy Policy

dbe33 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or the features and services available on the Platform. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

Where changes are significant, we may also notify registered users via their registered mobile number. Continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the Platform and may request account closure by contacting support.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by dbe33, please contact our support team. We are committed to handling all privacy-related enquiries promptly and confidentially.